Delete your account
Last updated: 31 October 2026
This page explains how to delete your Factory 73 account and the data linked to it. The Game is made by Grand Pike AB (organisation number 559066-4131, Sweden). Deleting your account is permanent: your progress, Cogs and purchased items cannot be restored afterwards.
1. Delete it in the Game
- Open the Game and sign in to the account you want to delete (a guest account must be deleted from the device where it is signed in).
- Tap the menu button at the top right.
- Open the Account tab and tap Delete account.
- Read what is deleted and tap Continue.
- Type DELETE and tap Delete my account. If you signed in a while ago, the Game asks you to sign in once more first, to be sure it is you: with Google or Apple, or, if you use an email account, by typing your password.
The Game then deletes your account and the data in the first table below from our servers, signs you out and starts over as a new game. If something goes wrong (for example you have no connection), nothing is deleted on your phone and you can try again. This is the quickest way, and it works for guests and for Google accounts.
2. Delete it by email
If you cannot open the Game, for example because you have lost your phone or have uninstalled it, email support@grandpike.com with the subject "Delete my Factory 73 account".
- If you signed in with Google: write from the email address of that Google account, and tell us the name shown on it.
- If you signed in with an email address and password: write from that email address. We delete the account, which also removes the email address and the hashed password that Firebase Authentication holds for it. If you have forgotten the password you do not need it: we confirm it is you by the email reaching us from that address.
- If you play as a guest: a guest account has no email address, so include your Player ID, which the Game shows in the menu under Account (Menu > Account > Player ID, with a Copy button). Without it we cannot tell which guest account is yours. If you have already uninstalled the Game and no longer have the id, we cannot find the account, but you can still turn to us about leaderboard entries or purchases with the order number from Google Play.
To protect your account from someone else, we may ask you a question to check that it is yours. We confirm by email once your data is deleted, normally within a few days and always within 30 days of your request.
3. What is deleted
| Data | What happens |
|---|---|
| Your account (player id; for Google sign-in your name, email address and profile picture link, and for email sign-in your email address and the hashed password, held by our sign-in service) | Deleted |
| Your cloud save (progress, items, materials, factory and tier progress) | Deleted |
| Your wallet (Cogs balance, Membership and Remove Ads status, undelivered purchases, shop limits) | Deleted |
| Your leaderboard entries and display name | Deleted from all boards |
| The pseudonymous analytics id (computed from your player id with a secret key; only if you had allowed analytics) | It cannot be computed any more once your player id is gone, and we ask Google Analytics to delete the data held for it |
| Your push notification token and its settings | Deleted |
| Rate-limit counters and similar technical records tied to your player id | Deleted |
| The save and settings on your device | Removed when you uninstall the Game |
4. What we keep, and for how long
| Data | Why, and for how long |
|---|---|
| Purchase records (product, store order id and purchase token, time, status) | Swedish bookkeeping law (Bokföringslagen) requires us to keep them. We keep them for seven years from the end of the financial year of the purchase, separate from the game data. When you delete your account, your player id in the record is replaced by an irreversible code, so the record no longer points to your account, and we use it for nothing else. |
| Analytics data | If you allowed analytics, Google Analytics data is linked to a random id on your device and to a pseudonymous id that we compute from your player id; it is not linked to your name or email. When you delete your account we send Google a deletion request for the pseudonymous id (the data of the device id alone expires). Anything left is deleted automatically after no more than 14 months. You can stop it at any time in Settings, Privacy choices, or by uninstalling the Game. |
| Install measurement (AppsFlyer) | If you allowed it, AppsFlyer holds a random AppsFlyer id and the same pseudonymous id. We ask AppsFlyer to delete the data for you when you delete your account (this is a request that we send by hand, so allow up to 30 days). It stops at once when you switch analytics off. |
| Crash reports | While Crash reports is on (it is on by default), Firebase Crashlytics reports are linked to a random installation id on your device, not to your player id, so we cannot pick them out by account. They are deleted automatically after 90 days. The Crash reports switch in Settings, Privacy choices, stops them, and so does uninstalling the Game. |
| Server logs | About 30 days, then deleted automatically. |
| Internal sales alerts in our chat tool | No longer than 12 months. They hold no name or email, only a product, a time and a short tag (a deleted account is noted the same way, with that tag only). |
| Our correspondence with you about the deletion | Up to 24 months, to show that we handled your request. |
| Copies in backups and deletion queues | No more than 30 days. |
Your Google account itself is not affected: it belongs to Google, and you manage it at myaccount.google.com. If you want, you can also remove the Game's access to your Google account there.
5. Only some of your data?
You do not have to delete everything. You can switch analytics and crash reports off in the Game's Settings, Privacy choices, and you can ask us for a copy of your data, for it to be corrected or limited, or for us to stop using it. See the Privacy Policy, section 8, or write to support@grandpike.com.